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Updated: 4 years 22 weeks ago

Live Webcast- What’s The Future of Work: Delivering Meaningful Customer Experience

Tue, 07/23/2013 - 3:00am

Join us for this LIVE Event on:Date: Tuesday, July 23, 2013Time: 1:00 pm ET | 10:00 am PT The future of customer engagement is built upon experiences. Having distributed departments and teams manage different stages of customer engagement no longer works – in fact, it creates a disjointed customer flow. Join Brian Solis, principal analyst at Altimeter Group, as he explores how to align...

Categories: Leadership

What’s The Future of Work: Delivering Meaningful Customer Experience

Tue, 07/23/2013 - 3:00am

Date: Tuesday, July 23Time: 10 AM (PDT) / 1 PM (EDT)Speaker: Brian Solis, Principal Analyst, Altimeter GroupThe future of customer engagement is built upon experiences. Having distributed departments and teams manage different stages of customer engagement no longer works – in fact, it creates a disjointed customer flow.Join Brian Solis, principal analyst at Altimeter Group, as he...

Categories: Leadership

What’s The Future of Work: Delivering Meaningful Customer Experience

Tue, 07/23/2013 - 3:00am

Date: Tuesday, July 23Time: 10 AM (PDT) / 1 PM (EDT)Speaker: Brian Solis, Principal Analyst, Altimeter GroupThe future of customer engagement is built upon experiences. Having distributed departments and teams manage different stages of customer engagement no longer works – in fact, it creates a disjointed customer flow.Join Brian Solis, principal analyst at Altimeter Group, as he...

Categories: Leadership

Discover Your Inner Leader - The top 5 leadership qualities you can utlize to inspire others through your business

Fri, 07/12/2013 - 3:00am

Do you have the skills to successfully lead your organization? With the right amount of dedication, anyone can be a leader - including you. Now is the time to start harnessing your inner leader to take your company to the next level. Follow the steps in this eBook to become a leader your team wants to follow.

Categories: Leadership

Achieving Performance in an Organization Through Marketing Innovation

Fri, 07/05/2013 - 3:00am

Today any organization, regardless of the specific activity must be prepared to face radical and continuous changes, which characterizes knowledge-based society. In a rapidly changing environment, innovation has an important and mandatory place. The need for innovation is simple: changes are accelerating, which means that the authors do not know what is coming up in the future, which means...

Categories: Leadership

Eight Phases of Workplace Learning - A Framework for Designing Blended Programs

Fri, 07/05/2013 - 3:00am

Learning outcomes should always lead to positive business outcomes and greater organizational agility. Unfortunately, 50% or more of the funding for training delivery is wasted because learning isn't actually being transferred into the workplace. This extremely high learning scrap rate is both a significant and hidden problem. There is a very real need for learning professionals to take a...

Categories: Leadership

Whitepaper: Leadership and technology: a total-cost-of-ownership comparison for unified communications

Thu, 07/04/2013 - 3:00am

Mid-market enterprises strive for success. Being successful means consistently making smart decisions - including smart technology purchases. Technology should enable a mid-market enterprise to meet the needs of its employees and customers today, and also allow a business to make simple but value-rich changes in the future. Technology must support changes that occur in a business without...

Categories: Leadership

Whitepaper: Leadership and Technology: Video Communications Benefits Midmarket Enterprises

Thu, 07/04/2013 - 3:00am

Midmarket enterprises strive for success in a highly competitive landscape. Being successful means consistently making smart decisions - including smart technology use. Today, technology should enable an enterprise to meet the needs of its employees and customers; in the future, it should allow businesses to make simple but value-rich changes. Implemented technology must support changes that...

Categories: Leadership

Corporate Social Responsibility in Small and Medium Scale Enterprises in Nigeria: An Example From the Hotel Industry

Tue, 06/18/2013 - 3:00am

Corporate Social Responsibility (CSR) is the promise by business organizations to behave in a way that is ethically acceptable and at the same time contributing to the economic development and improvement of the living conditions of the employees, the catchment community and the larger society. Small and Medium scale Enterprises (SMEs) can serve as the engine room for corporate social...

Categories: Leadership

Leadership Styles and Job Satisfaction Among Employees in Small and Medium Enterprises

Mon, 06/17/2013 - 3:00am

Investigation into the relationship between leadership styles and job satisfaction among employees in small and medium enterprises in Nigeria is the main focus of this research. The research used survey design to gather data from one hundred and fifteen employees from the small and medium enterprises. The study utilized simple random sampling techniques and data was collected using a...

Categories: Leadership

Deliver Enterprise Mobility with Citrix XenMobile and Citrix Netscaler

Fri, 06/14/2013 - 3:00am

Mobile is the future. IT must ensure that the network infrastructure that supports mobile initiatives is flexible and scalable while delivering uncompromised performance and security. Mobility and the consumerisation of IT pose key challenges for IT around scalability, security and application visibility. Citrix solutions including Citrix XenMobile and Citrix NetScaler provide a complete,...

Categories: Leadership

Re-envisioning the Data Management Landscape: Road Map to the Real-Time Business

Fri, 06/14/2013 - 3:00am

"Real-time business" is a powerful metaphor for today’s forward-thinking companies. These are businesses that have the ability to use all relevant data when and wherever needed for up-to-the moment decision making. In today’s hyperconnected business environment, the demand for faster business cycles and deeper insight is driving a tremendous wave of innovation.Read more in this data management...

Categories: Leadership

Leadership lessons for IT from the White House

Mon, 06/03/2013 - 12:01pm

Leadership lessons for IT from the White Housearticle rootResponsibilityGreat article. I was going to mention something political but I don't feel that this needs to be a political talking point. The biggest problem that we can learn from this is

Categories: Leadership

Leadership lessons for IT from the White House

Mon, 06/03/2013 - 10:14am

What leadership lessons can IT learn from the recent scandals in the White House?

Categories: Leadership

Fueling Innovation Through Information Technology in SMEs

Thu, 05/30/2013 - 3:00am

In this paper, the authors describe a study that investigates the mediating effects of information technology (IT) on the relationships among product and process innovations and firm performance. Using structural equation modeling on a sample of 397 Small- and Medium-sized businesses (SMEs), they find evidence that increases in the emphasis placed on innovation, both product and process,...

Categories: Leadership

Improving and Promoting Ethical Behavior in Business Relations

Wed, 05/29/2013 - 3:00am

Guided by utilitarian theory of ethics and one objective the study investigated the effect of unethical conduct on performance of some selected business organization in southern Nigeria. The study adopted survey research design. Data were collected through secondary source and these were complemented by interview conducted among some employees and other stake holders of the organization of...

Categories: Leadership

Live Webcast - Systems of Interaction: IT's Leadership Opportunity in the Age of the Customer

Tue, 05/28/2013 - 3:00am

Globalization and technology are changing customer requirements and expectations. Consumers now demand personal and engaging experiences, and are embracing technology in every part of their interactions with the organizations with which they transact business. In this technology-driven "Age of the Customer" organizations are rushing to address these needs -- often rapidly crafting new mobile...

Categories: Leadership

Finding the fit for thought leadership in social media

Thu, 05/23/2013 - 12:16pm

Thought leadership and social media don't necessarily go together, but when they do, there are some key tactics for engagement.

Categories: Leadership

Gartner's Magic Quadrant for Managed Security Services Providers (MSSP), North America 2012

Mon, 05/20/2013 - 3:00am

Gartner's Magic Quadrant for Managed Security Services Providers (MSSP), North America 2012 helps validate IBM's position as a dominant player in the Managed Security Services (MSS) space.Gartner evaluated 20 vendors on their ability to execute and completeness of vision. IBM was placed in the leadership quadrant with the following strengths cited: IBM's capabilities are often known to...

Categories: Leadership

Leveraging It for Business Innovation: Does the Role of the CIO Matter?

Wed, 05/15/2013 - 3:00am

The evolving role of Information Technology (IT) in business innovation places increasing emphasis on the role of the Chief Information Officer (CIO). Yet, the role of the CIO in business innovation is understudied in the extant literature. Drawing on organizational theory of boundary spanning leadership, the authors posit that the CIO's cross functional role pertaining to entities and...

Categories: Leadership